FAQ (Frequently Asked Questions)
FAQ (Frequently Asked Questions)
| How do I make
reservations?
A. You may make reservations by calling 734-5620 (in the Fox Valley) or 1-800-236-5511 (outside of the area) and one of our travel professionals will take your information and assist in answering any questions you may have. B. You may make reservations online at this website (Online Reservations) or within the tour you wish to reserve seats on. If you reserve online, you will be contacted to verify that your seats are confirmed. |
| What sort of
deposit
is expected?
A deposit of $100.00 per person within 10 days of making the reservations is required for most overnight tours. On tours involving flights, $300.00 within 10 days is required. If the amount is different, it is listed. |
| What about the
payment
for 1-day tours?
Within 10 days of making a reservation for a 1-day tour, the full payment is required. |
|
When
is full payment
required?
For most motorcoach tours the balance is due 45 days prior to the trip’s departure. For most flying tours, the balance is due 60 days prior. All 1-day tours are to be paid in full within 10 days of making the reservation. If there is a different timeline, it will be specified in the tour description or will be on your deposit receipt. Receipts are no longer sent when we receive your final payment. They will be sent only when we receive your deposit. The arrival of your final documents indicate that your full payment has been received. |
| Do
you send an
invoice
for the full payment?
We do not send bills. You will receive a receipt for your deposit and it will note at the bottom the date final payment is due. You will also receive a questionnaire to fill out and return with your balance. |
|
PAYMENT:
How do I pay for my trip? We accept cash, checks, money orders and VISA or MASTERCARD. |
|
When will
I get my tickets
in the mail?
In most cases, we do not get individual tickets for shows and performances. If we do, they will be passed out on the tour. In the case of airline tickets, if you are being taken to the airport on a Nationwide Travelers motorcoach, the tickets will be given to you then. If you are meeting the group at the airport, the tickets will be mailed to you. |
| When will I get my
final
documents?
Final documents are mailed 7 to 10 days prior to a tour departure and will specify the names, addresses and phone numbers of motels you will be staying at, the day-to-day itinerary, packing suggestions, general weather information, your luggage tags and any other pertinent information. |
|
CANCELLATION:
What if I can’t go on the trip after I’ve paid my money? If you do not have the Cancellation Protection Option and you are not able to find a replacement, the following penalties will apply: Time to
Departure/Penalty: |
|
Comparison of protection:
What’s the difference between the two plans? The Cancellation Protection Option protects you from non-refundable costs if you cancel on a Nationwide Traveler's Motorcoach tour because of illness, injury or death in the family prior to the tour's departure. It does not cover you once you are on the trip. It costs an additional $25.00 per person for overnight tours or $15.00 per person for one-day tours and overrides the percentage cancellation penalties listed and will insure that you are refunded any non-refundable amounts. It must be paid with your deposit 10 days after making your reservation and its cost is non-refundable. Cancellation/Interruption insurance is offered by an independent insurance provider. A brochure is available through our office. It will also cover non-refundable costs of a tour but is purchased separately directly from the insurance company and the cost is based on the cost of the tour. It covers you both prior to the tour departure and during the tour. |
|
Cancellation on flying tours: What about tours involving flights? Cancellation policies for flying tours are set by airlines and the cancellation penalties are different. We can inform you of the applicable cancellation policy when you make your reservation. Some flying tours do include cancellation insurance. If it is not included, we recommend that you purchase it. The brochures are available through our office but you make the arrangements directly with the insurance company. |
|
Bad
Weather:
What if there is inclement weather on the day my tour departs? There will be no refunds for inclement weather if the bus is able to travel and the attractions are not closed. |
|
Reach us
in an emergency: What if something happens when the office is closed and I need to reach you? There is an emergency number listed on your itinerary for you to use. |
|
Gift Certificates:
My parents travel with you all the time. Can I get them a gift certificate for their anniversary? We have gift certificates available in any amount for any occasion. They can be purchased over the phone with a credit card and mailed to the person you are buying for. All we need is their name and address and who the gift certificate is from. We suggest that you purchase the certificate for a specific amount rather than for a specific tour. |
|
Luggage Handling: I can’t carry my own luggage. Is there an extra charge for that service? Luggage handling is an included feature on most motorcoach tours. |
|
Smoking/Drinking: Is smoking or drinking alcohol allowed on the motorcoach? No - break stops are made every 2-3 hours. |
|
Singles:
I don’t have anyone to travel with. Can you find me a partner? We do not assign travel partners for singles. However, if you choose a tour where another single is looking for a partner, we will give you their information so you may contact them and then it is up to the two of you to decide if you wish to travel as partners. |
|
Luggage: How many suitcases can I take and is there a size requirement? One large suitcase per person (50 lbs. or lighter) and 1 carry-on is allowed. The carry-on should be no larger than 15” x 10” x 6” high. A soft-sided carry-on made of canvas or soft leather is recommended. A camcorder is considered a carry-on, a purse is not. |
|
Tours into Canada: (Taken from the U.S. Dept. of State website: www.travel.state.gov) Until June 1, 2009, proof of U.S. citizenship is required for all land passage into Canada in the form of a certified birth certificate along with a valid government issued picture ID (drivers license, state I.D., military I.D.). After June 1, 2009, a PASSPORT WILL BE REQUIRED for ALL passage to and from Canada.
As of January 31st, 2008, a passport IS REQUIRED for all air and sea entrance to Canada.
Tours into MEXICO:
As of January 31st,
2008, a passport IS REQUIRED for all air and sea entrance to Mexico.
|
|
Parking: Where can I leave my car while I’m on tour? Nationwide provides free parking at our office during any tour. Many other pick-up locations do as well. Nationwide and the owners of these parking lots are not responsible for vehicles. |
|
Pick-up Points: The points south of Fond du Lac are not available on tours going North or West. We offer the following pickups for an additional $10.00 per person, round-trip, on tours 3 days or longer: Shawano; Clintonville; New London; Manitowoc; Chilton; Waupaca; Fremont; and Stevens Point. Other pickup points are available for an additional charge. Please call our office for details or e-mail us. A Waupun pickup is available on Fireside tours.
Click HERE for
specific details about our pick-up points. |
|
Senior discounts: I am a senior citizen. Do you offer a senior discount? We get group pricing; therefore, our prices are discounted regardless of your age. |
| I would like to
receive your information in the mail. (Mailing
List) |
| I still have questions. (Contact Us) |